Frequently asked questions - Sunset Vet Care

Common questions about
pet euthanasia and cremation

What is Sunset Vet Care and do you offer mobile vet services in Auckland?

Sunset Vet Care is a specialised mobile vet service in Auckland led by Dr. Kylie Kim. We provide compassionate at-home pet euthanasia, quality of life assessments, and professional pet cremation services. Our mission is to provide a peaceful pet passing in the comfort of your own home.

Where do you provide at-home pet euthanasia in Auckland?

We provide home euthanasia services across most of Auckland, including the North Shore, Central Auckland, West Auckland, South Auckland, Franklin and East Auckland. If you are looking for a mobile euthanasia vet in the greater Auckland region but are unsure about our covered area, please contact us, we’re always happy to help where possible.

How is at-home euthanasia different from a clinic visit?

At-home euthanasia allows your pet to remain in a familiar, calm environment, surrounded by the people they love. It removes the stress of travel and waiting rooms, offering a quieter, more dignified farewell for both pets and families.

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What can I expect during an at-home euthanasia appointment?

We begin by taking time to answer your questions and ensure everyone feels ready. Your pet is given a gentle sedative injection so they can relax fully, followed by medication that allows them to pass peacefully and pain-free. To help you prepare, you can read a detailed guide on what to expect during a home euthanasia visit. We remain with you throughout and afterward if you’d like, never rushing the process.

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Do I need to prepare anything before you arrive?

There is no medical preparation required. You may wish to choose a quiet, comfortable space where your pet likes to rest, and have familiar blankets, toys, or family members present if that feels comforting. If your pet is eating, you can give all the favourite treats too.

This article may be useful for you and the family https://www.sunsetvetcare.co.nz/article/home-euthanasia-visit

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Can family members/friends or children be present?

Yes. Everyone that wishes to be there, including children, are welcome to be present if you feel it is appropriate. We can offer gentle guidance on how to support children through the experience.

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How do I know when it’s the right time to consider euthanasia?

This decision is deeply personal and often very difficult. We help assess quality of life by looking at comfort, pain, mobility, appetite, and enjoyment of daily activities, offering compassionate guidance without pressure. We can also chat over the phone to discuss first.

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How much does at-home euthanasia cost with Sunset Vet Care?

Dog euthanasia cost: from $420
Cat euthanasia cost: from $420
Small mammals/exotics euthanasia cost: from $400
Pet Cremation with ashes returned: from $380
Pet Cremation with no ashes returned: from $100

Costs may vary depending on your pet’s weight, travel, and timing. We believe in being fully transparent about our pricing, so please feel free to ask for a specific estimate. Please note that aftercare services, such as our pet cremation and aquamation options, are an additional cost tailored to your preferences.

Do you offer after-hours or urgent appointments?

We offer flexible scheduling and can often accommodate same-day or urgent requests. Evening, public holiday, or extended travel visits may incur a surcharge, which is always discussed in advance.

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What payment methods do you accept?

Invoices are usually sent after the visit and can be paid by bank transfer or credit card (a small processing fee applies). We also accept cash, but we are unable to take card payments at the time of the appointment.

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What aftercare and pet cremation options are available?

We provide pet cremation services in Auckland, including individual cremation with ashes returned and communal cremation where you don’t receive the ashes. To help you choose the right path, you can read our guide on aquamation vs. cremation. We also assist with council or insurance documentation and can guide you through our aftercare resources for memorials and keepsake options if desired

How do I book an at-home euthanasia appointment?

You can contact Sunset Vet Care in the way that feels easiest for you:

Phone: 021 0298 1272
Email: hello@sunsetvetcare.co.nz
Online: via our booking form

We’ll talk through availability, timing, and next steps with care and clarity.

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Have more questions?

Get in touch